Chatbots are transforming the world of business. By assisting users with everything from effortless purchases, insurance renewals, and online banking to offering product recommendations and booking a flight, Chatbots are increasingly being used across multiple…
With the entire world going digital, many businesses have embraced a truly digital way of work – from strategy and planning to marketing and sales. Digital marketing has been a growing trend for the past…
With the digitalization of businesses and their services becoming “instant”, the attention span of customers has shrunk considerably over the past few years. Customers today expect instant support for their queries; most customers expect their…
This is the second blog in the series “Chatbots, HR, and the Future of Employee Experience”. In the previous blog, we explored how Chatbots are transforming the recruitment function. In this blog, we explore the…
Did you know the global Chatbot industry is expected to grow by $1.73 from 2021-2025, at a whopping rate of 29%? That’s right! Chatbots are quickly becoming the must-have tool for every organization, irrespective of…
Even with the world being completely reshaped over the last year and a half, we still continue to live in uncertain times. For many businesses, this has meant a review of existing products, functions, and…
Part I: Recruitment Introduction to AI Who would have thought back in 2011, we could foresee what would happen so many years down the line — that too about AI? As Gartner predicted then, “by…
Today’s world is fast and competitive. Customers want to resolve their issues instantly. Gone are the days when customers used to reach out to a company’s helpline number to troubleshoot their problems. Organizations, too, are…